Network analytics

Wireless Client and network analytics

Improve Wi-Fi for a Competitive Advantage

Even the most precisely designed networks are subject to changing conditions that may require optimisation from time to time to maximise the efficiency of the WLAN.

When the Wi-Fi experience is poor, workers are hindered and cannot execute on the strategic initiative to improve inter-department communication as directed from senior management.

Reliable, high-performance Wi-Fi connections promote increased communications, inspiring workers to use the mobile devices and technologies they most efficiently use every day, while on-the-go. In this Age of the Consumer, businesses need to conduct commerce at the speed of their customers. Enterprises need to be agile to compete and win. Therefore, a robust and reliable Wi-Fi infrastructure is required to meet the challenge. When interference, poor performing access points and channel changing algorithms plague the network, it hampers the ability to service customers efficiently. However, employees become nimble, productive and proactive because of a reliable, high performance Wi-Fi as a result of ARM networks wireless monitoriing, fine tuning and network analystics, then customers will reward you with their loyalty.

Our unique service, designed for enterprise and carriers maximizes wireless network investment by providing clients with the technical leadership and expertise to enable their networks for optimal performance. This service surpasses our renowned health check service, which provides a resource of intelligence into their networks, but offers the client the procurement of an optimised wireless network.

Encourage customer loyalty and increase spend with WiFi analytics

Capturing guest data, and using this data to deliver personalized marketing communications is proven to increase customer spend and encourage loyalty. This is particularly relevant in the hospitality industry where competition is high. To deliver true personalization, you need to know exactly who your guests are – what’s their name, age, date of birth, like and dislikes, how do they interact with your brand, what are their buying requirements?

Capture guest data

Capture data in real-time when guests connect to your hotel WiFi via our captive login portal. This data can include, name, contact, date of birth, hometown and much more. Segment the data and build detailed customer profiles.

Encourage retention

Use the data captured to send personalized marketing communications to your guests. Offer discounts on hotel rooms, drinks at the hotel bar or make guests aware of upcoming promotions and events. Track guest footfall

Track guest footfall

, dwell, entry and exit points and more with location analytics to help you understand your busiest periods and better manage staffing requirements.

Increase reviews

We know how important reviews are in the hospitality industry. Send automated review requests to your guests following their visit.