Service Management

Adopting ITIL best practises

ARM Networks ensure that the best possible service management is provided for all the LAN service products offered by adopting the five stage approach in the ITIL Service Lifecycle:

Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement

ARM's 24x7 service desk and netowork operating centre (NOC) guarantee that all services are monitored and proactive incidents are detected and managed efficiently along with reactive service incidents that are reported by the Client.

ARM are dynamic in their approach and utilise a number of different network monitoring tools to meet the changing needs of Clients.

ARM helps organizations to manage their LAN services in a quality-driven and economical way. ARM provides a robust framework for identifying, planning, delivering and supporting LAN services that can be adapted and applied to all business and organizational environments.

Change Management

Our Change Management process is designed to help control the life cycle of strategic, tactical, and operational changes to IT services through standardized procedures. The goal of our Change Management is to control risk and minimize disruption to associated IT services and business operations.