LAN Design and Build

Need to build a new wired or wireless LAN? Maybe you want to upgrade an existing one? We can work with you to design, supply and build your new network. Our technology partner of choice is Cisco Systems: recognised as a market leader in wired and wireless LAN technology. Equipment supply Consulting and design Site surveys , staging, installation Adoption of existing estates We design, build and install the solution

Maintained LAN

With Maintained LAN, we become your field engineering team. This reactive service is designed to restore failed equipment to a serviceable state. So when you report a component of your LAN as having failed, we’ll send an engineer to restore service within an agreed time – 24 hours a day, seven days a week. Choose from one of three service levels: Service level Restoral time Gold 5 hours Silver 8 hours Bronze Next business day 

Monitored LAN

With Monitored LAN, we become your network operations team. This proactive service sees us monitor your network around the clock from our Network Operations Centre, responding whenever an incident occurs. There are three service elements to Monitored LAN: • Remote monitoring – we monitor your network 24/7, proactively responding to incidents • Incident management – we detect failure in your network, inform you, manage its resolution and keep you updated on progress • Performance reporting – we record your network’s performance statistics and make these available to you online. This allows both of us to identify any potential areas for optimisation and to collaborate on implementing network improvements As a part of this service, we take responsibility for dispatching engineers using the Maintained LAN processes, ensuring minimum delay in responding to incidents.

Managed LAN

With Managed LAN, we become your network team. This is our top-tier service, where we take full responsibility for the day-to-day management of your network. To achieve a successful delivery, we base our service management processes on ITIL – a widely adopted service management method that helps us to integrate our processes better with yours. There are three service elements to Managed LAN: • Change and configuration management – as your business responds to market dynamics, we translate new requirements into configuration changes and manage these to completion. Single, logical changes (‘soft changes’) are delivered according to change management processes defined and agreed with you. We maintain an ITIL-compliant Configuration Management Database (CMDB) to hold your asset information • Technical assurance – we assign a Technical Account Authority (TAA) to provide your business with technical support. The TAA can advise on configuration and technology, as well as providing hands-on support for complex configurations • Periodic reporting – using performance data collected from your network, we provide you with a quarterly report on your network’s status, highlighting any areas for optimisation

Voice, data and Smart Camera infrastructure services

Our dedicated team of experts can design complete data and voice cabling infrastructure systems to meet your building or data centre needs. On site provision and maintenance of copper UTP, fibre, coaxial and other conventional cabling systems. On site installation work may involve the installation of metal containment, trays, conduit and working at height. Our dedicated team of experts can design complete data and voice cabling infrastructure systems to meet your building or data centre needs. On site provision and maintenance of copper UTP, fibre, coaxial and other conventional cabling systems. On site installation work may involve the installation of metal containment, trays, conduit and working at height. Our dedicated team of experts can design complete data and voice cabling infrastructure systems to meet your building or data centre needs. On site provision and maintenance of copper UTP, fibre, coaxial and other conventional cabling systems. On site installation work may involve the installation of metal containment, trays, conduit and working at height.

Consulting and Project Management

We have dedicated field engineers that can be utilised to deploy, install and commission various hardware devices as part of short to long term IT projects. We can provide customers with the necessary operational support to assemble, configure, stage and rollout new projects. Our project managers have the best skills in the industry; with extensive experience encompassing outsource contracts, managed networks and large, complex installations. Our ‘cradle-to-grave’ project management methodology means our customers get full transparency of the project progress, and confidence that we will successfully deliver the solution on time and to budget, with the minimum impact to their business operations.

Helpdesk, Support and Service Management

Our dedicated service desk can receive service incidents via phone, fax or email. Once incidents are logged we follow a best practice tracking and escalation process to ensure all incidents are resolved quickly and smoothly. The principal behind all of our services is the receipt, logging and resolution of reported incidents through our managed application of tiered technical expertise. The incidents are dealt with using a 3-tier support structure, with incidents being passed within a time frame to the next tier in order to resolve the problem. Further technical information is also available from 3rd parties. The progress of the incident from initial receipt to resolution is tracked at every stage using the appropriate call management and scheduling systems

Wireless client and network analytics

Capturing guest data, and using this data to deliver personalized marketing communications is proven to increase customer spend and encourage loyalty. This is particularly relevant in the hospitality industry where competition is high. To deliver true personalization, you need to know exactly who your guests are – what’s their name, age, date of birth, like and dislikes, how do they interact with your brand, what are their buying requirements?

4G, LTE and 5G wireless surveys

Using specialist heterogeneous wireless network planning tools supporting 5G New Radio (NR) and designed for use by an ecosystem of telecommunications companies, it allows ARM to precisely and efficiently plan, design and optimise the next generation of indoor and outdoor mobile networks in coordination.